Claim 5% off Your First Order with code 'FIRST5'

Terms

Terms for buyers

Background

These Terms for Buyers, together with any and all other documents referred to herein, set out the terms under which Users (“Buyers”) buy from Sellers on Our Marketplace. Please read these Terms for Buyers carefully and ensure that you understand them before purchasing anything on Our Marketplace. You will be required to read and accept these Terms for Buyers when registering as a user or placing an order without registration. If you do not agree to comply with and be bound by these Terms for Buyers, you will not be able to purchase anything on Our Marketplace. These Terms for Buyers, as well as any and all contracts are in the English language only.

  1. Definitions and Interpretation
    1. In these Terms for Buyers, unless the context otherwise requires, the following expressions have the following meanings:
      • “Account” means an account required to access and/or use certain areas of Our Site, including Our Marketplace;
      • “Buyer” means a User who makes a purchase on Our Marketplace;
      • “Content” means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
      • “Listing” means a listing on Our Marketplace advertising an item or items for sale;
      • “Marketplace” means Our platform for Buyers and Sellers on Our Site;
      • “Our Site” means this website, www.snafflebuildingsupplies.co.uk
      • “Payment Service” means the payment services provided by Stripe, PayPal or Klarna.
      • “Seller” means a User or Organisation who sells on Our Marketplace;
      • “We/Us” means Snaffle Solutions limited, a limited company registered in England under company number 10443280, whose registered address is Unit D, Redlands, Coulsdon, CR5 2HT, and whose website is www.snafflebuildingsupplies.co.uk.
      • “User” means a user of Our Site;
      • “User Content” means any Content added to Our Site by a User;
  2. Information About Us
    1. Our Site is owned and operated by Snaffle Solutions Limited, a limited company registered in England under company number 10443280, whose registered address is Unit D, Redlands, Coulsdon, CR5 2HT.
  3. Access to and Use of Our Site
    1. Access to Our Site is free of charge.
    2. It is your responsibility to make any and all arrangements necessary in order to access Our Site.
    3. Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend, or discontinue Our Site (or any part of it) at any time and without notice. Subject to the remainder of these Terms for Buyers, We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
    4. Use of Our Site is also subject to Our Terms of Use and Terms for Sellers. Please ensure that you have read them carefully and that you understand them.
    5. If you do not agree to these Terms, then please do not use Our Site.
  4. Age Restrictions
    You may only make purchases on Our Marketplace if you are at least 18 years of age.
  5. Our Marketplace
    Our Marketplace is provided solely as an online venue for Buyers and Sellers. You hereby acknowledge and agree that:
    1. Snaffle acts as an intermediary between the Buyer and Sellers and may or may not take responsibility for listings and orders for certain seller accounts.
    2. While all Sellers are required to comply with Our Terms for Sellers www.snafflebuildingsupplies.co.uk/Terms, which include provisions covering important matters such as payment methods, processing times, and delivery methods, all Sellers are different and may not process transactions within the same time frame, or offer the same delivery methods (or prices).
  6. Intellectual Property Rights
    1. The provisions of Clause 6 of Our Terms of Use apply to all User Content submitted to Our Site, including any and all User Content submitted to Our Marketplace [in Listings] OR [whether in Listings or as digital content sold by Sellers].
    2. Buyers must, at all times, respect the intellectual property rights of Sellers on Our Marketplace. Under no circumstances may you use intellectual property belonging to another party without that party’s express permission.
  7. Buyer Rules and Acceptable Usage Policy
    1. When using Our Marketplace, you must do so lawfully, fairly, and in a manner that complies with the provisions of this Clause 7. Specifically:
      • you must ensure that you comply fully with all local, national, or international laws and/or regulations;
      • you must not use Our Marketplace in any way, or for any purpose, that is unlawful or fraudulent;
      • you must not use Our Marketplace to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind;
      • you must not use Our Marketplace in any way, or for any purpose, that is intended to harm any person or persons in any way;
      • you must always provide accurate, honest information to Sellers on Our Marketplace; and
      • you must not engage in any form of price fixing with other Users (including Sellers and Buyers).
    2. When using Our Marketplace, you must not submit anything, or otherwise do anything that:
      • is obscene, deliberately offensive, hateful, or otherwise inflammatory;
      • promotes violence;
      • promotes or assists in any form of unlawful activity;
      • discriminates against, or is in any way defamatory of, any person, group, or class of persons; race; gender; religion; nationality; disability; sexual orientation; or age;
      • is sexually explicit;
      • is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
      • is calculated or is otherwise likely to deceive;
      • is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy;
      • misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 7.2);
      • implies any form of affiliation with Us where none exists;
      • infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks, patents, and database rights) of any other party; or
      • is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
    3. We reserve the right to suspend or terminate your access to Our Marketplace if you materially breach the provisions of this Clause 7 or any of the other provisions of these Terms for Buyers. Further actions We may take include, but are not limited to:
      • removing any offending material from Our Marketplace;
      • issuing you with a written warning;
      • legal proceedings against you for reimbursement of any and all relevant costs resulting from your breach on an indemnity basis;
      • further legal action against you as appropriate;
      • disclosing such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
      • any other actions which We deem reasonably necessary, appropriate, and lawful.
    4. We hereby exclude any and all liability arising out of any actions that We may take in response to breaches of these Terms for Buyers.
  8. Purchasing from Sellers
    1. As set out above in Clause 5, all transactions on Our Marketplace are between Buyers and Sellers, We may or may not be involved in the handling of an order.
    2. When making a purchase from a Seller, you expressly agree that:
      • You have read the description and all details within the relevant Listing carefully and that you understand and agree to any and all specific policies that are stated to apply by the Seller;
      • You will pay for the item(s) purchased in full and on time, using one of the Seller’s accepted payment methods via Our Payment Service, details of which are provided below in Clause 9;
      • You will provide complete and accurate delivery details to the Seller including any and all access restrictions in case delivery would be made on a large vehicle with crane or forklift offload.
  9. How a contract is formed
    1. After an order is placed on Our Marketplace, we will send you an email to confirm it has been received ‘Order Received’, this does not mean that your order has been accepted by the Seller.
    2. The contract between The Buyer and The Seller is only formed when the Seller accepts the order and marks the order as such.
    3. All orders are subject to stock availability, if any products you have ordered are out of stock, we will inform you as soon as possible.       In the event that an out-of-stock product is part of an order and we cannot contact you, we will send what products are available and refund the purchase price of any unavailable products.
  10. Payment Service
    1. All Payments on Our Marketplace are made through the Payment Service provided by Stripe, Paypal or Klarna, Our Third Party Payment Service Providers.
    2. By using the Payment Service, you acknowledge and agree to Us sharing your personal information and/or information about your transactions on Our Marketplace with the Third Party Payment Service Provider.
    3. If We receive notice from the Third Party Payment Service Provider that your use of Our Marketplace or the Payment Service is in breach of their terms or of any agreement between you and them, We may take actions including, but not limited to, those necessary to rectify your breach, removing your ability to use the Payment Service to make or accept payments on Our Marketplace, and/or the suspension or termination of your Account on Our Site.
    4. The Third Party Payment Service Provider reserves the right to refuse the use of the Payment Service to anyone, for any reason, and at any time.
  11. Price of Product and Payments
    1. We take care to ensure that the prices of Products on our Marketplace are correct. However, due to the large number of Products on our Marketplace it is possible that, despite our best efforts, some of them may be incorrectly priced. We usually verify product prices following receipt of an order and if we discover an error in the price of the Products you have ordered we will contact you to give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will cancel the order and notify you via email.
    2. Please note that if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a pricing error, we do not have to provide the Products to you at the incorrect (lower) price.
    3. Price of products does not include delivery and delivery charges are calculated on the basket page.
    4. All payments are processed using the Payment Service described above in Clause 10.
    5. If you do not pay, the Seller may cancel the transaction. Please refer to Clause 15 for more information on the Seller’s cancellation rights.
    6. We will not make any of your payment details (including, but not limited to, card numbers, bank account numbers, and sort codes) available to Sellers at any time, or for any reason. All payment details are held securely and shared only with Our Third Party Payment Service Provider.
  12. Delivery
    1. Sellers are required to ship items to you as soon as is reasonably possible upon receipt of payment, taking into account the nature of the item(s) in question, preparation time and, where relevant, manufacturing time (if items are made or customised to order). Unless a Listing states otherwise, or unless you have agreed otherwise with the Seller, the Seller must dispatch items no later than 30 calendar days after the date on which the Sale takes place.
    2. As stated in sub-Clause 8.2.3, you must provide complete and accurate delivery details to the Seller. The Seller is responsible for ensuring that they use the delivery address exactly as you provide it to them, but if dispatched items do not reach you due to an incorrect address provided by you, it is your responsibility and not the Seller’s.
    3. For delivery of large and/or bulky items delivery may be made on vehicles weighing 26 tons or more with either hydraulic crane or forklift offload, the buyer is responsible for providing accurate details of access restrictions which may impede access. Safety is paramount and it is the delivery personnel’s decision if delivery can or cannot be made due to access issues.       We will not be held liable for non-delivery of an order due to incorrect or incomplete access instructions provided.
    4. Sellers are free to determine the delivery charges for their items; however, Sellers must ensure that delivery charges are reasonable and not excessive and reflect the actual cost of shipping the item(s).
    5. Different delivery methods may be offered by different Sellers. Delivery options may include personal delivery, Buyer collection, and postal or delivery service. [The final choice of delivery service is the Seller’s] OR [The final choice of delivery service is to be agreed between you and the Seller].
    6. Once an item has been dispatched to you, the Seller will inform you that it has been dispatched. [Our Marketplace provides such notification by updating your order status on your user login >> https://snafflebuildingsupplies.co.uk/account.php .]
    7. [Our Marketplace allows Sellers to share tracking information obtained from a postal or delivery service with you.]
    8. Sellers are responsible for ensuring that they check, are aware of, and comply with all applicable shipping and customs regulations when shipping items to you.
    9. On placing of an order we will automatically provide an ‘estimated delivery date’ this is not necessarily the actual date of delivery and should not be construed as such – this also applies to the selected delivery date.
    10. Delivery dates are confirmed via email (separate to the initial ‘Order Received’ email) while our sellers will try to meet these delivery dates we (or our sellers) will not be held responsible if we are unable to do so.
    11. We strongly recommend you do not book fitters or tradespersons or rely on the estimated or selected delivery dates until the order has been delivered and checked by you.
    12. We accept no liability for any third-party costs, charges, loss or damage incurred to the Buyer due to partial, late or non-delivery of an order.
    13. All deliveries are assumed to be to the kerbside only, delivery personnel may be unable to enter property and the recipient of the delivery is responsible for any additional lifting once delivery has been completed.
    14. We or our sellers are unable to process or deliver orders on UK bank holidays or weekends.
  13. Your Rights to Cancel and Return Items
    1. If you are a consumer (that is, not a business) based in the European Union, you may be entitled to a “cooling-off” period within which you may cancel your contract with a Seller and return an item for any reason. If applicable, the cooling-off period ends 14 working days after the day on which you (or someone nominated by you) receive(s) the item.
    2. The cooling-off period does not apply in the following circumstances:
      • If the item is sealed for health or hygiene reasons, and you have unsealed the item after receiving it; or
      • If the item consists of sealed audio or video recordings (e.g. CD or DVD) or sealed computer software, and you have unsealed the item after receiving it; or
      • If the item is digital content and it has been downloaded or otherwise accessed by you; or
      • If the item is likely to deteriorate quickly, for example flowers or food; or
      • If the item has been personalised or made-to-order for you; or
      • If the item has been specifically sourced/imported for you; or
      • If the item has been inseparably mixed with another item or other items (according to their nature) after you have received it.
    3. If you wish to exercise your right to cancel during the cooling-off period, you must inform the Seller of your decision within the cooling-off period. You may do so in any way you wish, however for convenience you can request it by emailing direct to support@snafflebuildingsupplies.co.uk Cancellation by email or by post is effective from the date on which you send the Seller your message. Please note that the cooling-off period lasts for whole calendar days. If, for example, you send the Seller an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and must be accepted
    4. Items must be returned to the Seller no more than 14 calendar days after the day on which you in form the Seller that you wish to cancel. You will be responsible for the costs of returning items to the Seller if you cancel under the cooling-off period.
      • Items must be returned to the seller in the original packaging and be in re-saleable condition (which is determined by the seller’s discretion)
    5. When you cancel under the cooling-off period, the Seller must issue a refund within 14 calendar days of the following:
      • The day on which the Seller receives the item(s) back; or
      • The day on which you inform the Seller (supplying evidence) that you have sent the item(s) back (if this is earlier than the day under sub-Clause 14.5.1); or
      • If the Seller has not yet dispatched the item(s), the day on which you inform the Seller that you wish to cancel.
    6. The Seller may make certain limited deductions from refunds under this Clause 13 as follows:
      • The Seller may reduce a refund for any diminished value in an item resulting from your excessive handling of it (e.g. handling going beyond that which would be permitted in a shop); and/or restocking/collection/admin fees.
      • The Seller is only required by law to reimburse standard delivery charges. If you have chosen a premium delivery method, the Seller is only required to reimburse you for the equivalent of standard delivery.
      • Where the item(s) are not fit for the use which the buyer intends which is not the actual intended and/or advertised use.
    7. Refunds for payments made via certain payment methods may take up to 10 working days to clear through the bank.
  14. Problems with Transactions and Your Rights
    1. By law, Sellers must provide goods and/or digital content that are/is of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information that the Seller has provided to you, and that matches any samples or models that the Seller has shown to you (unless the Seller has made you aware of any differences).
    2. If items do not conform with the requirements outlined in sub-Clause 14.1 and, for example, have faults or are damaged when you receive them, you must contact the Seller as soon as reasonably possible to inform the Seller of the problem. The following remedies will be available to you:
      • Beginning on the day that you receive the item(s), if the item(s) is/are goods, you have a 30 calendar day right to reject them and to receive a full refund if they do not conform.
      • If you do not wish to reject the item(s), if the 30 calendar day rejection period does not apply, or if it has expired, you may request a repair or replacement. The Seller must bear the costs and must carry out the repair or replacement within a reasonable time and without significant inconvenience to you. If either a repair or a replacement is impossible or disproportionately difficult, the Seller may offer you the alternative option (i.e. a replacement instead of a repair or vice versa) or a full refund. If you request a repair or replacement during the 30 calendar day rejection period, that period will be suspended while the Seller carries out the repair or replacement and will resume on the day that you receive the replacement or repaired item(s). If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.
      • If, after a repair or replacement, the item(s) still do not conform (or if the Seller cannot repair or replace it/them, as described above, or if the Seller has failed to act within a reasonable time or without significant inconvenience to you), you may have the right to keep the item(s) at a reduced price, or to reject it/them in exchange for a refund.
    3. If you exercise your final right to reject the item(s) more than six months after receiving it/them, the Seller may reduce any refund to reflect the use that you have had out of it/them.
    4. Please note you will not be eligible to claim under this Clause 14 in the following circumstances:
      • the Seller informs you of any fault(s), damage, or other problems with the item(s) before you purchase them and it is because of that/those same issue(s) that you subsequently wish to return them;
      • you have purchased the item(s) for an unsuitable purpose that is neither obvious nor made known to the Seller and the problem has resulted from your use of the item(s) for that purpose; or
      • the problem is the result of normal wear and tear, misuse, or intentional or careless damage.
    5. Please contact us at support@snafflebuildingsupplies.co.uk to request cancellation. The costs of returning items to a Seller should be covered by the Seller, reimbursing you where necessary.
    6. Refunds (whether full or partial, including reductions in price) under this Clause 14 must be issued within 14 calendar days of the day on which the Seller agrees that you are entitled to a refund.
    7. Any and all refunds under this Clause 14 must include all delivery costs paid by you when the item(s) was/were originally purchased. (unless clause 13.6 applies)
    8. Further information on legal rights can be obtained from your local Citizens Advice Bureau or Trading Standards Office.
  15. 15. Further Transaction Cancellation Rights
    1. The Seller has the right to cancel a transaction and issue a full refund of any sums paid (including delivery charges) in the following circumstances:
      • You and the Seller have mutually agreed to cancel the transaction before the item(s) is/are dispatched;
      • You and the Seller have mutually agreed to cancel the transaction following receipt by you of the item(s) and you have returned the item(s) to the Seller;
      • You have failed to pay;
      • The Seller has chosen to refuse service to you.
    2. Refunds must be made within 7 days of:
      • the date on which you and the Seller agree the cancellation, under sub-Clauses 15.1.1 and 15.1.2; or
      • the date on which the Seller informs you that they are cancelling the transaction, under sub-Clauses 15.1.3 and 15.1.4.
    3. Note that transactions made via certain payment methods may take up to 10 working days to clear through the bank.
  16. Your Account Cancellation Rights
    1. You may close your Account at any time by notifying support@snafflebuildingsupplies.co.uk
    2. Any outstanding sums due and payable to any Seller(s) will remain payable and your Account will not be fully closed until all sums due have been paid and the relevant transaction(s) completed or cancelled.
  17. Our Liability to You
    1. As stated in Clause 5, We are not a party to any transactions, other relationships, or disputes between Buyers and Sellers. Furthermore, as stated in sub-Clause 5.2, We may not pre-screen Sellers or any items that Sellers advertise in Listings on Our Marketplace. We will not be responsible for any aspect of a transaction and make no warranties as to the quality, safety, or legality of any item(s) purchased from Sellers on Our Marketplace. Any claims pertaining to a transaction must be made directly against the Seller concerned.
    2. We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms for Buyers or as a result of Our negligence.
    3. Subject to sub-Clause 17.2, to the fullest extent permissible by law, We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
    4. Nothing in these Terms for Buyers seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents, or sub-contractors); or for fraud or fraudulent misrepresentation.
    5. Nothing in these Terms for Buyers seeks to limit or exclude consumers’ legal rights. For more details of consumers’ legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
  18. Communication and Contact Details
    1. If you wish to contact Us with general questions or complaints, you may contact Us by email at support@snafflebuildingsupplies.co.uk
    2. For matters relating to Our Marketplace including, but not limited to, these Terms for Buyers, transactions, Sellers, and other Buyers, please contact Us by email at support@snaffle.it
    3. For matters relating to cancellations, please contact Us by email at support@snaffle.it
  19. How We Use Your Personal Information (Data Protection)
    1. All personal information that We may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with our privacy policy - https://snafflebuildingsupplies.co.uk/privacy and compliant with your rights under GDPR.
    2. We may use your personal information to:
      • Provide Our Marketplace services to you;
      • Inform you of new products and/or services available from Us (if you opt or have previously opted to receive it). You may request that We stop sending you this information at any time;
    3. We will not pass on your personal information to any third parties [without first obtaining your express permission].
  20. Other Important Terms
    1. We may transfer (assign) Our obligations and rights under these Terms for Buyers to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms for Buyers will not be affected and Our obligations under these Terms for Buyers will be transferred to the third party who will remain bound by them.
    2. You may not transfer (assign) your obligations and rights under these Terms for Buyers without Our express written permission.
    3. If any of the provisions of these Terms for Buyers are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms for Buyers. The remainder of these Terms for Buyers shall be valid and enforceable.
    4. No failure or delay by Us in exercising any of Our rights under these Terms for Buyers means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms for Buyers means that We will waive any subsequent breach of the same or any other provision.
    5. We may revise these Terms for Buyers from time to time in response to changes in relevant laws and other regulatory requirements.
  21. Law and Jurisdiction
    1. These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of [England & Wales] [Northern Ireland] [Scotland].
    2. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 21.1 above takes away or reduces your rights as a consumer to rely on those provisions.
    3. If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
    4. If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the [non] exclusive jurisdiction of the courts of [England & Wales] [Northern Ireland] [Scotland].